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FREQUENTLY ASKED QUESTIONS (FAQ’s)
Are there any additional charges for purchasing tickets via your website?
Does your Ticketing server utilize a secure connection to protect my Credit Card information?
I want to purchase tickets for a film, but the Showtime is not listed. Why is this?
When I select a Showtime, I get the following message: “ERROR: THEATRE CANNOT BE CONTACTED.”
After I enter my credit card info, I get a message saying “There was an error charging your card. Please try another card.” What’s the problem?
I got to the sales confirmation screen, hit the <Purchase Tickets> button, and my screen went blank and nothing happened. Did my sale go through?
I am not able to print out the confirmation page with the bar codes. How do I pick up my tickets?
I purchased tickets online, but I am unable to go. Will my credit card be charged even if I don’t pick up my tickets?
I want to purchase a large number of tickets. Is there a way to purchase more than 6 at a time?
I have followed all the directions and I still can’t buy tickets. Crazy error messages keep coming up. I’ve even tried multiple credit cards, to no avail. What now?
I read through all of the FAQ’s about purchasing tickets online, and I still need some help. Whom do I contact?
Are there any additional charges for purchasing tickets via your website?
Yes. There is a $1.00 service fee for each ticket purchased on the website. NO SERVICE CHARGE EFFECTIVE DECEMBER 8, 2006
Does your Ticketing server utilize a secure connection to protect my Credit Card information?
Yes. The Ticketing Service we use utilizes standard Secure 128 Bit encryption.
I want to purchase tickets for a film, but the Showtime is not listed. Why is this?
Generally, advanced sale tickets are available about 3 days ahead of time. If a show time is not listed on our website, rest assured that no tickets have been sold as of yet. Internet sales and walk-up box office sales become available simultaneously.
When I select a Showtime, I get the following message: “ERROR: THEATRE CANNOT BE CONTACTED.”
The most likely cause is our Internet ticketing server is temporarily offline. Try to make your purchase a little later.
After I enter my credit card info, I get a message saying “There was an error charging your card. Please try another card.” What’s the problem?
You may have made an error typing in your Credit Card info, or entered information in the wrong format.
• The Credit Card number should be entered without dashes, hyphens or spaces in between the numbers. (For example: 12345678901234)
• The expiration date must be entered in a “mmyy” format. In other words, February 2004 should be entered “0204”. Slashes or hyphens should not be used.
• The billing address and zip must match the card number on file with their credit card company. If it does not match, the transaction won’t be approved. Remember to enter the billing address (street or box number) and zip code only. Do not enter the city and state.
• The name on the card must match the name as it is printed on the card exactly. (Include a middle initial if there is one on your card.)
• If all of this fails and it still doesn’t work, please try a different card and/or call your credit card company to inquire if there are any problems with your account.
I got to the sales confirmation screen, hit the <Purchase Tickets> button, and my screen went blank and nothing happened. Did my sale go through?
As a general rule: If the “Ticket Purchase Confirm” page (the page with the bar codes) does not come up on the screen, the sale did not go through. Another way to check to see if a transaction went through is to check the email address you entered to see if you got ticket purchase confirmation e-mail. If neither of these events happened, then your sale did not go through. We suggest trying your purchase again.
I am not able to print out the confirmation page with the bar codes. How do I pick up my tickets?
You can bring the credit card that you used to purchase the tickets to the box office or the front door of the theatre.
I purchased tickets online, but I am unable to go. Will my credit card be charged even if I don’t pick up my tickets?
Yes. Your credit card is charged at the time that you make the purchase, not when you pick the tickets up.
I want to purchase a large number of tickets. Is there a way to purchase more than 6 at a time?
You can only purchase 6 tickets at a time online. If you need to purchase more than that, you can do so by making separate transactions. But, please note that most credit card companies have an anti-fraud service that detects unusual credit card activity. Your credit card company may prevent multiple transactions from going through back to back. If you need to buy a large number of tickets, we recommend calling your credit card company ahead of time to let them know you will be doing so, or making your purchase in person at the theatre box office.
I have followed all the directions and I still can’t buy tickets. Crazy error messages keep coming up. I’ve even tried multiple credit cards, to no avail. What now?
We have found that some web-browsers that are more than 2 or 3 years old occasionally will give our customers problems. We suggest upgrading your web-browser to a newer version.
I read through all of the FAQ’s about purchasing tickets online, and I still need some help. Whom do I contact?
These are the direct numbers to each theatre. They are available during normal business hours.
Casper Theaters
Rialto Theatre: 307.237.3778
America Stadium: 307.235.5440, extension 5440
Iris Stadium 8: 307.472.4743
Fox III: 307.237.2900
Cheyenne Theaters
Capitol City Stadium 12: 307.638.1595
Rawlins Theaters
The Movies Triplex: 307.324.6624
Sweetwater County Theaters
Star Stadium 10 (Rock Springs): 307.352.3686
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